AI Call Analytics for Your Contact Center
Stop manually listening to call recordings. Our AI automatically transcribes, scores and analyzes every conversation — helping you reduce costs, improve service quality and make data-driven decisions.
Request DemoKey Capabilities
Speech-to-Text
Fine-tuned AI model for Uzbek language. Noise reduction and stereo channel separation.
Quality Scoring
Automated scoring on 6 criteria: greeting, identification, upselling, payment, closing, etiquette.
Violation Detection
AI automatically detects rudeness, profanity and incorrect procedures, calculating penalty scores.
Employee Rankings
Compare operators by average score, call count and growth trends.
How It Works
Call Received
PBX automatically sends the call recording via webhook after each conversation.
AI Analyzes
Speech is transcribed, scored on quality criteria, and checked for violations.
Results Displayed
Dashboard shows KPIs, trends, employee rankings and AI-generated recommendations.
Speech-to-Text for Uzbek
Fine-tuned AI model trained specifically for Uzbek language. Supports stereo audio with automatic operator/client channel separation. Built-in noise reduction and hallucination filtering.
AI Quality Scoring
Every call is evaluated against customizable criteria: greeting and opening, customer identification, upselling attempt, payment method clarification, call closing, and communication etiquette. Scores are calculated automatically with detailed breakdowns.
Violation Detection
AI automatically detects protocol violations including rudeness, profanity, missed procedures and non-compliance. Each violation carries a penalty score that impacts the overall rating.
Call Classification
Automatically categorize calls by type: inbound, outbound, support, sales, complaints. Track volumes and trends for each category.
Business Insights
AI generates actionable observations, improvement recommendations, and focus areas based on call analysis patterns.
Real-Time Dashboard
Monitor total calls, average scores, call duration and active employees with trend indicators. Filter by branch, department and date range.
Employee Performance
Rank operators by quality score, compare across departments and track individual improvement over time.
Excel Reports
Export detailed analytics data to Excel for presentations and compliance documentation.
Seamless PBX Integration
Automatic call recording delivery via webhook — no manual uploads
Multi-tenant SaaS architecture — each organization has isolated data
Role-based access: admins, managers and employees see only their scope
Ready to Transform Your Contact Center?
Start analyzing calls with AI today. Reduce quality control costs by up to 80%.
Request Demo