Omnitel

About Omnitel

Omnitel is next-generation software for call centers in Uzbekistan.

Company Overview

We provide a unified platform for PBX, IP telephony, call center operations, AI transcription, QA automation, and BI analytics.

Industry gaps we solve

Limited operational expertise

Many service and sales teams lack consistent call-handling quality.

Legacy software constraints

Outdated systems limit visibility, productivity, and business growth.

High operating costs

Licensing and support costs of traditional stacks are hard to scale.

Low AI adoption

Accessible AI/ML tools for local call-center workflows are still limited.

Omnitel solution

  • Reduce human-factor dependency through workflow automation.
  • Deliver transparent call quality, KPI, and trend analytics.
  • Provide easy integrations with CRM, ERP, and external systems.
  • Offer one operating console for agents, supervisors, and management.

Product

  • Real-time operations panel for agents and supervisors.
  • AI/ML-powered QA scoring and conversation intelligence.
  • Live BI dashboards for AHT, SL, conversion, and trend dynamics.
  • Multi-tenant architecture with strict organization-level data isolation.

Operational traction

Active customers

Tarnov Englify Art Milliy Abba Media

Pre-agreed pipeline

Oqtepa Lavash Grandpharm O'zbegim Silver Water

Digital-native business model

Revenue model

Subscription SaaS

Monthly/annual subscription plans.

Pricing approach

Seat / Usage

Flexible pricing by operator seats and usage volume.

Retention strategy

Retention-first

Focused on reducing churn and improving long-term customer value.

Quality strategy

NPS-driven

Customer satisfaction and service quality are core KPIs.

Go-to-market strategy

  • Partner-led distribution through integrators (Bitrix24, AmoCRM, 1C).
  • Outbound sales and account-based marketing (ABM).
  • Rapid pilot deployment into existing PBX/CRM operations.

Team

Ma'ruf Sobirov

CEO, Product Owner

Background: Beeline, Anorbank, GSBE, Oqtepa Lavash.

Jasur Saidov

CFO, Administrative Management

Background: Tashkent Metro, GIS, Beeline.

Abdullajon Sayidov

CTO

Background: Fargona Telecom, Beeline.

Nodirjon Xamdamov

Software Engineer

Background: ISP, Beeline.

Legal & Contact

For partnerships and inquiries: info@omnitel.uz, +998 91 191 11 14.